Medicare Patient Bill of Rights and Responsibilities

To ensure the finest care possible, as a Medicare Patient receiving Durable Medical Equipment (DME) and our Pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.

Medicare Patient Rights

To select those who provide you with DME and Pharmacy services
To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap
To be treated with friendliness, courtesy and respect by each and every individual representing our Pharmacy, who provided treatment or services for you and be free from neglect or abuse, be it physical or mental
To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain
To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services
To express concerns, grievances, or recommend modifications to your DME and Pharmacy services, without fear of discrimination or reprisal
To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans
To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures and charges
To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially
To be given information as it relates to the uses and disclosure of your plan of care
To have your plan of care remain private and confidential, except as required and permitted by law

Medicare Patient Responsibilities

To provide accurate and complete information regarding your past and present medical history
To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments
To participate in the development and updating of a plan of care
To communicate whether you clearly comprehend the course of treatment and plan of care
To comply with the plan of care and clinical instructions
To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services
To respect the rights of Pharmacy personnel
To notify your Physician and the Pharmacy with any potential side effects and/or complications